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Return Authorization Request

Purple Citrus Inc.
3-655 Wellington St. S
Suite #103
London, ON N6C 4R4

Return Policy

Thank you for shopping at Purple Citrus!

If you are not entirely satisfied with your purchase, we're here to help.

We will accept your return within 10 business days of your receipt of shipment.  Please complete the form at the bottom of this page to receive a Return Authorization number before sending your return.

All product returns require an authorization number clearly marked on the outside of the box along with the return authorization paperwork that will be provided to you. Boxes without this number may be refused at the cost of the shipper.

Shipping charges

Shipping charges incurred in connection with the sale or return of a product are NOT refundable.

All returns must be shipped by ground service to avoid any customs and brokerage charges. If returned by any other shipping method, customers will be responsible for those charges or packages may be refused by Purple Citrus Inc. at our discretion.

Accepted Items

All products will be assessed and must be returned in saleable condition. Partially used products will not be credited.

Raw material products may not be returned because once shipped we can no longer guarantee the purity of the products for our customers.

Please note that items that are indicated as samples, final sale or liquidation cannot be returned, refunded, or exchanged.

Damaged/Incorrect items

If you received a damaged product, please notify us immediately for assistance.

Products that are returned due to quality concerns will be refunded or credited ONLY after a quality control inspection is carried out on the returned item(s). Similarly, the cost of the return freight will only be refunded if the quality of the returned item(s) was deemed unacceptable.

If you believe you have received an incorrect item please contact us for further instructions. Please note that you are responsible for return shipping costs until Quality Control has finished their investigation.

Receiving a Refund

If we do not receive the returned merchandise or if it is damaged, we will not issue a refund or credit.

If the cost of a returned item is $5 or less, a credit will be applied to the customer's account. There will be no refunds or replacement for that product.

Restocking Fee

All returns will be charged a 20% restocking fee if returned intact.

Our orders are processed promptly. Orders cancelled after they have been filled will be charged a 20% restocking fee.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

 

Before you return a product, please make sure that:

  • The product was received within the last 10 business days
  • The product is in its original packaging
  • You have received a return authorization number from us

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

Return Authorization Request
required information = Required Information

Contact Information
Order Information
  1. Please select the type of return you are requesting:

Reason for Return






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