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Rewards Points FAQ

What is the Reward Point Program? 

To thank you for your purchases we have created a great Reward Point Program.  Our Reward Point Program is as simple as it sounds. While shopping at Purple Citrus, you will earn Points for each item you purchase. Once earned, you can use those points to pay for future purchases on our website.

How does the Program work?  

When an order is placed, each item in your order will earn you points. After 14 days, your points will be available to spend on any item on our website.  Rewards Points expire 90 days after they are earned.  You must login to your account in order to view the status of your points.

Points and Values

100 points = $1.00.  Each of our products is assigned a point amount to be earned upon completion of your purchase.  Each point earned is worth $0.01 off a future purchase.  Reward Points can not be earned on amounts paid for with Reward Points.

Redeeming Reward Points

If you have a balance in your Reward Points Account, you can use those points to pay for purchases made at Purple Citrus.

During the checkout proccess, on the same page that you select a payment method, there will be a box to select if you wish to use your points, as well as information on the total amount of points available. Please note, you will still have to select another payment method if there is not enough in your Reward Points Account to cover the cost of your purchase.

Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order.

Once you confirm your order, your Reward Points account will be updated and the points used will be deducted from your balance.

Minimum Points Required

Currently, a minimum balance of 500 points ($5.00) is required before you can redeem your Reward Points.

Minimum Purchase Amount Required

Currently, no minimum purchase amount (other than our $50 minimum order fee) is required to redeem your points.

Maximum Points Redeemptions allowed per order

Currently, there is no maximum amount of points you can redeem per order.

Will I earn points on shipping fees? 

No.  When calculating the amount of points earned, shipping fees are excluded.

Will I earn points for taxes paid? 

No.  When calculating the amount of points earned, taxes are excluded.

Will I earn points for discounted products? 

Yes. When calculating the amount of points earned, all items, including those which are  discounted will be included.  Points will be awarded based on the discount price value.  

Will I earn points when purchases paid with points? 

No.  The portion of your order that is paid for with points will not be eligible to earn additional points.

Product Restrictions 

We may restrict certain items from earning points.  

Conditions of Use

  • Reward Points are only available to registered Purple Citrus' registered users.
  • Reward Points can only be collected and used with online purchases and are only valid on PurpleCitrus.ca.
  • Reward Points are non-refundable and can't be transferred between users.
  • Reward Points are non-transferable and are not exchangeable for cash under any circumstances.
  • Reward Points will not be refunded for any cancelled order.
  • When buying with Reward Points, you will still have to select another payment method if there is not enough in your Reward Points Account to cover the cost of your purchase.
  • When calculating the amount of points earned, shipping fees and taxes are excluded. 
  • Reward Points can not be applied toward taxes or shipping fees.

When Problems Occur

For any queries regarding our Reward Point Program, please contact us. Make sure you provide as much information as possible in the message.

Please note, we reserve the right to make changes to this policy at any time without prior notice or liability, so please visit this page often.



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