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Shipping & Returns

We do not have an order pickup location. 
All orders will be shipped to the location of your choice.

Shipping Methods & Policies

  1. FedEx is our default courier.  We may offer other couriers such as USPS, depending on the delivery address of your order.
     
    • FedEx reserves the right to use a different courier (such as Purolator) in order to fulfill deliveries to rural areas.
       
    • Purple Citrus reserves the right to change your courier due to high surcharges or additional costs of shipping your order.  These couriers include, but may not be limited to Canada Post and USPS.
       
  2. The discount rates supplied to us by our couriers are passed on to our customers.  The online quotes are based on the weight and volume of the items in your order.
     
  3. You may be contacted by our customer service department for an adjustment to shipping charges, as we reserve the right to adjust the shipping charges for your order.
     
  4. Purple Citrus does not take responsibility for any damage, loss or delay that may occur.  If you do require additional insurance, please notify us in the order comments at the time your order is placed.  We will then invoice you separately for any additional shipping charges in relation to insurance.
     
  5. Orders are shipped without requiring a direct signature on delivery.  If you require this please add the 'Signature Required’ option at checkout. 
     
  6. Additional Charges:
     
    • If FedEx is contacted by Purple Citrus or the customer to re-direct a parcel to a different address OR if the address provided by the customer is incorrect or missing information resulting in a need to update the shipping address, a $10 fee will be billed to the customer.  If this balance is not paid the charge will be added to your next order.
       
  7. We do offer alternative shipping methods on request.  However, Purple Citrus takes no responsibility for these methods arranged by the customer, including but not limited to the following:
     
    • Using own shipping account
    • Arranging a third party to facilitate shipping
    • Using own courier
       
      1. If you do choose to use your own shipping arrangements, Purple Citrus does require the customer to sign a WAIVER ensuring we are not held responsible for any shipping issues.  Furthermore, any invoices billed to Purple Citrus under these circumstances will be charged to the customer’s account.
         
      2. When payment is required, in all instances, a copy of the invoice will be sent to the customer with receipt for payment
         
      3. Purple Citrus will not be held responsible for any damages, loss or delay by the courier.  If you do require additional insurance, please notify us in the order comments at the time your order is placed.
         
  8. If items are out of stock at the time of your order, the product will not be shipped out automatically.  Regular ordering policies are applied on arrival of the stock.

 

 

Incorrect Addresses, Non-deliverable, or Refused Shipments

  1. Please note, it is the customer’s responsibility to ensure the mailing address is in full and correct.  Purple Citrus does not take responsibility for incorrect information inputted into the system by the customer.  Any additional shipping charges will be the responsibility of the customer.
     
  2. Packages returned to Purple Citrus Inc. marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be refunded to the customer, less a 20% restocking fee.


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