Bulk Order Policies

What Constitutes a Bulk Order?

Bulk sizes of ingredients are defined with an asterisk after the size.  Bulk sizes of packaging are defined as master cases and are listed separately on our Bulk Master Case ordering page. Additionally, purchases of single items which equal the amount of a bulk size or master case are considered bulk orders.

Examples:

  • Ordering 25 x 1kg of raw ingredients would be considered a 25kg bulk order.
  • Ordering 12 x pack of 48 bottles may be considered a master case, depending on the master case size.

Prices & Discounts

Purple Citrus’ bulk prices are manufacturer direct with a very small mark up.  The already low prices on our bulk sizes means that these items are exempt from coupons, sales, free gifts, rewards, rebates and promotions.

Price Changes

Manufacturers have the right to change product costs without notice. As we receive a notice of product cost changes, Purple Citrus’ product prices will change accordingly.

Product ETA Notifications

We will provide you with an estimate arrival date of your products once we receive a shipping confirmation from the supplier. This information will be displayed in the order notes on your order history page.

Pallet, Drum & Very Large Orders

Pallet, drum and orders containing items weighing over 50 lbs will need to ship with a freight carrier. A deposit of $50 for shipping will be required to process your order. Freight will be quoted and arranged by Purple Citrus with a carrier of our choice once the order it placed unless otherwise specified by the customer. Confirmation for approval of the freight rate will be sent to the customer. The customer is responsible for informing us if there is no loading dock their chosen delivery location, and if a lift gate is required. Locations without loading docks, requiring lift gates will incur a $60 lift gate fee applied to the order.

If the customer chooses to use their own courier, notice must be given at least 24 business hours in advance so that we can inform our warehouse staff. If proper notice is not given prior to pick up, the freight carrier will be turned away, and any additional costs are the responsibility of the customer.

Residential orders will have a $70 residential surcharge as well as the $60 lift gate fee applied to the order.

Each freight order will have a $10 wood pallet fee for each pallet used to ship the order.

Payment

All orders must be paid in full before we can process your order.

BY DOING BUSINESS WITH US, YOU ARE AUTHORIZING US TO CHARGE HANDLING FEES TO THE PAYMENT METHOD USED TO PAY FOR THE PRODUCT ORDER. 

Lead Times

To keep prices as low as possible, Purple Citrus’ bulk items may not be in stock at our warehouse. All bulk sizes are considered special orders and have an advertised lead time for delivery. Lead times do vary by manufacturer and can change with little notice throughout the year (based manufacturing schedules.)

Purple Citrus Bulk Order Cancellation Policy

Purple Citrus bulk sizes are considered special orders with the manufacturer. Therefore, all canceled bulk orders will incur a 50% cancellation fee, no exceptions.

Returns

Purple Citrus does not provide or process refunds or returns on bulk ordered items.

Questions

For additional questions regarding the Purple Citrus bulk pricing program, please contact customer service.

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