CONTACT US  |  226-213-3993
Natural, Raw, Cosmetic & Soapmaking Ingredients

m menu image  m home m cart

International Orders

We do ship internationally utilizing FedEx and USPS International Mail. We will not ship to anyone or any other address but the Bill To party. Please do not ask us to declare your merchandise as Used Goods, Gifts or Samples, or to under declare its value. We are required to include commercial invoices on all shipments and we do so without exception. We add a $10.00 handling charge to international (excluding Canada) orders to cover the additional documentation and time needed to complete these orders.

International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur. FedEx charges for customs clearance are substantially higher than shipments sent via USPS international mail. We are not able to determine the amount of these fees before shipping to you. Please contact FedEx in your country for estimates prior to ordering as FedEx will not deliver your order unless these fees are paid in full. Any order returned to us due to non-payment of brokerage and customs fees will be subject to our international cancellation fee, original shipping charge and the return shipping fees charged by the carrier. Please be sure of your country's import restrictions and requirements prior to ordering. Any order returned to us due to your country's import restrictions or regulations will be subject to our international order cancellation fee, original shipping charge and the return shipping fees charged by the carrier for reentry into the United States and return to us.

Our shopping cart is set up to calculate international shipping rates (and our international handling charge is already included). We check calculated charges against actual shipping charges. If the cart has underestimated shipping we will adjust the invoice and contact you prior to charging your card.

If you are an international customer using a U.S. mail or freight forwarder for shipment of your orders overseas, Purple Citrus’s liability for your order ends when your freight forwarder takes delivery of the package. We will not be responsible for leaks or damage in transit beyond the delivery point regardless of whether you have insured your package or not as our insurance only covers transportation from our warehouse to the delivery point specified on your order. If an item has been left out of your order through our error, we will send it to the destination specified on your original order or we will issue a refund for the missing item at our discretion.

Purple Citrus, Inc. is happy to ship packages internationally including United States, Mexico and overseas. We recommend shipping via FedEx International for the fastest, most reliable service, but we are happy to ship via Priority Mail International as well. All shipping rates are determined by the weight and size of your package - which can be quoted by our online shopping cart. To get a quote, simply place your items in your shopping cart and enter your shipping information, choosing the correct country. The shipping quote does not include any import or duty fees, you are responsible for those additional fees (which vary from country to country). If you do not pick-up your package for any reason and it is returned to Purple Citrus, Inc. we will refund you after deducting the return shipping charges and our 20% restocking fee.

To place an order: To ensure your credit card safety it is best to use the shopping cart to place your order. For larger orders (over $1000) we may require payment via wire transfer. There is an extra $10 fee charged by our bank for wire transfers and your bank may charge an extra fee as well. Be sure to include these fees in your transfer to avoid any delay. Our online shopping cart typically gives very accurate shipping quotes. If there is a discrepancy in the amount you were quoted and the actual shipping charges we will contact you before applying any additional charges.


International Shipping Methods:

Airmail Parcel Post: This service takes 1-3 weeks (post office has 90 days to deliver order before it will be considered lost). In most cases this service is insured. There are no tracking numbers available for this service. Any Duty, Tax, or Brokerage fees related to this order is the responsibility of the recipient. Purple Citrus, Inc. does not know what the duties/taxes are in your area, and we do not know if there will be brokerage fees. Airmail Parcel Post often does not have brokerage fees, but this is not a guarantee.

Shipping Restrictions: It is your responsibility to be aware of the specific import restrictions for your country. If your package is refused or destroyed due to customs rules, Purple Citrus, Inc. will not be able to refund your order or offer a replacement at no charge.

IMPORTANT NOTICE ON BOTANICAL SHIPMENTS: Due to import regulations, the Government of Korea, Japan and New Zealand will not allow botanical items (seeds, flower parts, or any organic, plant substances) to be imported without special documentation outside the scope of what Purple Citrus, Inc. can do. We apologize for the inconvenience to our overseas friends and hope that other countries do not begin banning botanical imports. We will keep a list here of countries that cannot import botanicals.

We can no longer ship to Italy or Greece. Unfortunately, Italy has import laws that do not allow Cosmetics or soapmaking supplies into the country. While Greece requires special paperwork from the FDA and inspections that are beyond our international shipping abilities. If you choose to place an order and have it shipped to Italy or Greece, Purple Citrus, Inc. will not be able to refund you for shipping charges or the product if it is confiscated.

If you live in Russia, the maximum amount we can ship to you is $75USD. If you chose to place an order and have it shipped to Russia that is above $75USD in product and customs rejects it or refuses to deliver it, Purple Citrus, Inc. will not be able to refund you for shipping charges or for the product if it is confiscated.

Copyright © 2018 Purple Citrus Inc. All Rights Reserved.